Frequently Asked Questions (FAQs)
Orders & Production
Q: How long does it take to process my order? All items are custom-made just for you. Production typically takes 2–5 business days before your order ships. This is separate from shipping time.
Q: Can I change or cancel my order after placing it? Since production begins shortly after checkout, we can only accept order changes or cancellations within 2 hours of purchase. Please contact us immediately at [email protected] with your order number if you need to make a change.
Q: I entered the wrong shipping address. What do I do? Please email us at [email protected] as soon as possible. If your order has not yet shipped, we can update the address. Once shipped, we are unable to redirect the package, and reshipping costs for incorrect addresses provided by the customer are the customer’s responsibility.
Shipping
Q: Where do you ship from? Orders are printed and shipped from our production facilities located in the United States. Some items may ship from different facilities depending on the product, so multi-item orders may arrive in separate packages.
Q: How long does shipping take? Standard shipping within the US typically takes 5–10 business days after production. International shipping may take 10–20 business days. Exact timing depends on your location and the carrier.
Q: How much does shipping cost? Shipping costs are calculated at checkout based on your location, order size, and shipping method selected.
Q: Do you ship internationally? [Yes / No] — [Yes]. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer and are not included in our prices.
Q: My tracking says “delivered” but I didn’t receive my package. What now? Please check with neighbors/household members and your local post office first, as packages are sometimes marked delivered slightly before arrival. If you still cannot locate it after 48 hours, contact us at [email hỗ trợ] and we’ll help investigate with the carrier.
Returns, Refunds & Exchanges
Q: Can I return or exchange my item? Because all items are custom, made-to-order products, we do not accept returns or exchanges for reasons such as wrong size chosen, change of mind, or personal preference. We do offer a replacement or store credit for items that arrive damaged, defective, or printed incorrectly — see our full Refund and Returns Policy for details.
Q: I received a damaged or wrong item. What should I do? Contact us at [email protected] within 7 days of delivery with your order number and photos of the issue. We’ll arrange a free replacement or store credit once verified.
Q: How do I know what size to order? Please check the Size Chart on each product page before ordering, as sizing may vary by product/style. We’re unable to offer free exchanges for incorrect sizing, so we recommend measuring carefully or reaching out to us before ordering if you’re unsure.
Payments
Q: What payment methods do you accept? We accept major credit/debit cards, PayPal, [Shop Pay/Apple Pay/Google Pay, v.v. ].
Q: Is my payment information secure? Yes. All payments are processed through secure, encrypted third-party payment processors. We do not store your full card details on our servers.
Q: Do you charge sales tax? Applicable sales tax is calculated automatically at checkout based on your shipping address, in accordance with US state tax laws.
Product Care
Q: How do I take care of my printed item to make it last longer? We recommend washing inside-out in cold water, avoiding bleach, and air-drying or tumble drying on low heat to preserve the print quality.
Contact
Q: How can I contact customer support? Email us at [email protected]. Our team typically responds within 1–2 business days.
Q: Do you have a physical store? We are an online-only store, allowing us to offer a wide range of custom designs without the overhead of a physical location.
Didn’t find the answer you were looking for? Contact us at [email protected] — we’re happy to help!
